You have 14 days from the day you receive your order to request a return.
To be eligible, items must be unworn, unused, unwashed and clean, in their original condition and packaging with all tags attached. Items that arrive back worn, washed, dirty, or missing tags will not be accepted and will be sent back to you.
Ordering the same product in more than one size to try sizes at home is not permitted. Please use the size chart on the product page before ordering.
Return shipping is paid by the customer, unless the item is defective or we sent the wrong item.
Bundles and end-of-season sale items can be returned under this policy. Items purchased during a flash sale, or as part of a Buy One Get One (BOGO) or Buy Two Get One (BTGO) offer, are final sale and cannot be returned or refunded unless they are defective.
If your item arrives defective, or is not the item you ordered, contact us within 48 hours of receiving it and include clear photos before sending anything back. Confirmed defects are returnable regardless of any sale exclusion, and we cover the shipping.
Once we receive and inspect your return, we will confirm whether it has been approved. Approved refunds are issued within 14 days of us receiving your returned order. The refund method — Instapay, cash, or bank transfer — is confirmed with you directly and depends on your order and how it was paid.
Original delivery charges are not refunded. Only the price of the returned items is refunded.
You have 7 days from the day you receive your order to request an exchange.
The same condition requirements apply: unworn, unused, unwashed, clean, with tags attached and in original packaging. The same sale exclusions apply — flash sale, BOGO and BTGO items cannot be exchanged unless defective.
Exchanges are subject to availability — the size or item you want must be in stock at the time your request is approved.
Shipping for exchanges is paid by the customer.
Placing an order means you accept these terms, including your obligation to pay for it.
If you refuse to pay for or accept your order on delivery, the shipping cost remains payable by you. Future orders may also be cancelled, or may require shipping to be paid online in advance.
Message @yaxis_sportswear on Instagram, or email yaxissportswear@gmail.com. Please include your order number.